ABSTRAK :rnrnThis study specifically have the purpose is to define the attributes of service quality; determine the strengths and weaknesses of the quality of service; categorizing strengths and weaknesses of the quality of service firms engaged in logistics services provider. The depth Interview with servqual model framework as well as logistics service quality model was conducted to define th…
ABSTRAK :rnrnIn recent times, more and more foreign brands fluttering in the Indonesian market and competing with local brands. Often the consumers give a response on the country of origin (COO) aspect to provide an assessment of the quality brands originating from that country. Magnitude of this effect will usually vary depending on the level of consumer ethnocentric. This study was conducted …
ABSTRAK :rnrnInvestors invest in capital market to get return. In order to get it, they must make investment decision (buy, hold, or sell stock) based on available information. One of the information that is available in capital market is earnings information. We can infer that earnings announcement has information content based on market reaction showed by significant abnormal return in the ev…
ABSTRAK :rnrnService quality of the restaurant operations is a focus in this paper. Two Cafe Restaurants were chosen, one as an research object - Cafe X, and other as its competitor - Cafe Y. Customer satisfaction is observed from the customer of Cafe X, and developed a House of Quality from all this data. The result showed that all of quality aspects have high importance rate which is explaine…
ABSTRAK : rnrnBased on Good Corporate Governance implemented by go public company especially in banking industry which is one of the most affecting sectors in Indonesian economy, ownership concentration and banking operational performance are interrelated. The purpose of this research is to analyze and interpret the effect of ownership concentration to the banking operational performance in Ind…
ABSTRAK :rnrnThe main purpose of this study is to analyze the movement of Indonesian Rupiah against United States Dollar and its determinants. Frankel-Dornsbusch Overshooting is used as theoretical basis. It is stated that when an exchange rate is depreciated proportionately exceeding money growth, it can be said that the exchange rate is overshoot. In other words, its value is fundamentally un…
ABSTRAK : rnrnHuman resource development in small and medium scale enterprises (SMEs) is known to have a role as important as large-scale enterprises in achieving competirntive advantage. The purpose of this paper is to provide a brief overview of human resources development in SMEs. Management and development of human resources in SMEs generally done informally, i.e. do not have written rules;…
ABSTRAK :rnrnIn the era of globalization many companies choose a global target market. The companies are going to carry out the global marketing activities or marketing strategies that match the conditions of the world today. Currently there are almost borderless world with the advent of the internet and the free trade blocks as a result of globalization in economics and business. Internet is v…
ABSTRAK :rnrnCoordination or management of dependencies between activities within an organization, as a result of decomposition and specialization of works, is an important issue that has been associated with the success or failure of cooperative works. Coordination mechanism through the establishment of rules and procedures that underlie the cooperation is often not sufficient to make the coor…
ABSTRAK :rnrnBasically derivative transactions carried out for the divertion of risks that may arise, either the exchange rate risk, interest rate and stock price fluctuations. Derivative transactions is then evolved rapidly. This increase is due to many benefits and profits derived from derivative transactions. The benefits in the form of tools for risk management and price discovery, so appea…