Gaya APA

Surjono, W. et al (2025). The Secret of Loyalty: Management Strategy and Citizen Behavior in Public Services . Malaysia: INTI Intertional University.

Gaya MLA

Surjono, Welly. et al. "The Secret of Loyalty: Management Strategy and Citizen Behavior in Public Services". Malaysia: INTI Intertional University, 2025. Text.