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Analisis Tingkat Prioritas Atribut Kualitas Layanan Perusahaan Penyedia Jasa Layanan Logistik / Jurnal Administrasi Bisnis Vol 8 (1) Maret 2012

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ABSTRAK :rnrnThis study specifically have the purpose is to define the attributes of service quality; determine the strengths and weaknesses of the quality of service; categorizing strengths and weaknesses of the quality of service firms engaged in logistics services provider. The depth Interview with servqual model framework as well as logistics service quality model was conducted to define the attributes of logistics service providers. This sample size was 200 respondents, and of the 258 questionnaires distributed and returned by 25 of which can be processed as many as 201 respondents. 32 items defined and analyzed using a model servqual to determine the strengths and weaknesses of the quality of service, categorization strengths and weaknesses and testing performed by using Paired sample t-test it was found that the weighting is performed so that the resulting ranking of the attributes of the service.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

651.05 PAW j C.1

Penerbit

Bandung : Center for Business Studies – CeBiS Jurusan Ilmu Administrasi Bisnis Fisip Unpar., 2012

Deskripsi Fisik

iv+105 hlm.; 17,5x25 cm

Bahasa

Indonesia

ISBN/ISSN

0216-1249

Klasifikasi

651.05 PAW j C.1

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Vol. 8 (1) Maret 2012

Subjek

servqual
logistics service provider

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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