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Evaluasi Kualitas Layanan Berdasarkan House of Quality : Studi Kasus Cafe di …
ABSTRAK :rnrnService quality of the restaurant operations is a focus in this paper. Two Cafe Restaurants were chosen, one as an research object - Cafe X, and other as its competitor - Cafe Y. Customer satisfaction is observed from the customer of Cafe X, and developed a House of Quality from all this data. The result showed that all of quality aspects have high importance rate which is explaine…
- Edisi
- Vol. 8 (2) September 2012
- ISBN/ISSN
- 0216-1249
- Deskripsi Fisik
- v+96 hlm.; 17,5x25 cm
- Judul Seri
- -
- No. Panggil
- 651.05 PAW j C.1
Analisis Kualitas Layanan Hotel New Sany Rosa Bandung / Jurnal Administrasi B…
ABSTRAK :rnrnIn this decade, hospitality is an industry that grows rapidly in Indonesia, notably in Bandung. New Sany Rosa Hotel Bandung is among the most popular hotels. Facing tough industry, transformation at this hotel was enforced. The new management delivered a change in customer satisfaction valuation, from suggestions or criticsrnto service quality. The objective is to identify if five …
- Edisi
- Vol 9 (2) September 2013
- ISBN/ISSN
- 0216-1249
- Deskripsi Fisik
- iv+100 hlm.; 17,5x25 cm
- Judul Seri
- -
- No. Panggil
- 651.05 PAW j C.1
PERANAN KUALITAS PELAYANAN JASA DALAM MENINGKATKAN KEPUASAN KONSUMEN (PEMEGAN…
Pembimbing : Memi Sulaksmi
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
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- Judul Seri
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- No. Panggil
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Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah