Pembimbing : Inayati Nasrudin
Pembimbing : Deden Sutisna
Pembimbing : Keni Kaniawati
Pembimbing : Fitria Lilyana
ABSTRAK :rnrnService quality of the restaurant operations is a focus in this paper. Two Cafe Restaurants were chosen, one as an research object - Cafe X, and other as its competitor - Cafe Y. Customer satisfaction is observed from the customer of Cafe X, and developed a House of Quality from all this data. The result showed that all of quality aspects have high importance rate which is explaine…
ABSTRAK :rnrnIn this decade, hospitality is an industry that grows rapidly in Indonesia, notably in Bandung. New Sany Rosa Hotel Bandung is among the most popular hotels. Facing tough industry, transformation at this hotel was enforced. The new management delivered a change in customer satisfaction valuation, from suggestions or criticsrnto service quality. The objective is to identify if five …
Pembimbing : Memi Sulaksmi
Pembimbing : Asep Djamaludinrn
Pembimbing : Poppy Permadhi