DAFTAR ISI :rnrnPART-I: NATURAL AND APPLIED SCIENCES rnrn(Hlm. 1) Blackout Interference on Power Injection Information in Multi Machine Real Time Monitoring Systemrnrn(Hlm. 9) An Overall Guidance and Proposition of a WBS Template for Construction Planning of Harborsrnrn(Hlm. 25) Determining Effects of Kitchen Design Rules on Kitchen Functionality in a Comparative Wayrnrn(Hlm. 49) Analysis of Fa…
DAFTAR ISI :rnrn(Hlm. 1347) Effects of Subway Development on Commuters' Transportation Mode Choice in a City of Japanrnrn(Hlm. 1357) An Evaluation ofthe Quality ofService and C-osrEffectiveness ofSpecial Transport Service in the Tokyo Metropolitan Arearnrn(Hlm. 1371) Designing Sustainability into Mass Transitrnrn(Hlm. 1383) User-Operator Based Model for Optimal Scheduling of Public Transport Sy…
ABSTRAK :rnrnService quality of the restaurant operations is a focus in this paper. Two Cafe Restaurants were chosen, one as an research object - Cafe X, and other as its competitor - Cafe Y. Customer satisfaction is observed from the customer of Cafe X, and developed a House of Quality from all this data. The result showed that all of quality aspects have high importance rate which is explaine…
ABSTRAK :rnrnIn this decade, hospitality is an industry that grows rapidly in Indonesia, notably in Bandung. New Sany Rosa Hotel Bandung is among the most popular hotels. Facing tough industry, transformation at this hotel was enforced. The new management delivered a change in customer satisfaction valuation, from suggestions or criticsrnto service quality. The objective is to identify if five …