ABSTRAK :rnrnPenelitian ini bertujuan untuk mengetahui gap kualitas layanan yang diberikan PT.Asuransi Mitra Pelindung Mustika serta untuk mengetahui strategi apa saja yang dapat dilakukan berdasarkan tingkat kepentingan dan performansinya. Untuk mengetahui gap kualitas layanan dan strategi apa yang dapat dilakukan, penelitian ini menggunakan metode SERVQUAL yang dikembangkan oleh Parasuraman, …
ABSTRAK :rnrnInvestors invest in capital market to get return. In order to get it, they must make investment decision (buy, hold, or sell stock) based on available information. One of the information that is available in capital market is earnings information. We can infer that earnings announcement has information content based on market reaction showed by significant abnormal return in the ev…
ABSTRAK :rnrnThe main purpose of this study is to analyze the movement of Indonesian Rupiah against United States Dollar and its determinants. Frankel-Dornsbusch Overshooting is used as theoretical basis. It is stated that when an exchange rate is depreciated proportionately exceeding money growth, it can be said that the exchange rate is overshoot. In other words, its value is fundamentally un…
ABSTRAK : rnrnHuman resource development in small and medium scale enterprises (SMEs) is known to have a role as important as large-scale enterprises in achieving competirntive advantage. The purpose of this paper is to provide a brief overview of human resources development in SMEs. Management and development of human resources in SMEs generally done informally, i.e. do not have written rules;…
ABSTRAK :rnrnLabor productivity is one measure of corporate performance. In this article, the level of labor productivity is calculated based on the normal time per worker in completing the work. The level of labor productivity can be affected by demographic factors, such as gender and age. This study aims to analyze the relationship between labor productivity with demographic factors. This res…
ABSTRAK :rnrnResource - based view theory is a theory that is prominent in the strategic management field since the early 1990s . Principally due to the prominence of this theory that prioritizes the role of internal resources that when certain conditions are met will bring the company gain the competitive advantage even sustainable competitive advantage that will lead to superior performance .…
ABSTRAK :rnrnSocial technologies become more important nowadays. Its not only as a one of communication channel for the firm, but also as a medium to enhance the value proposition and the productivity of the firm. We can say that Information Communication and Technology was the driver of this phenomenon, especially when Web 2.0 has use widely. As the development of social technologies - one of …
ABSTRAK :rnrnModern trade stores have been very successful in Vietnamese retail industry, especially in some big cities. However, the popularity of such stores is still lagging behind the traditional stores. In regard with this issue, many studies have been done over time, but very few have been focused on rural regions in emerging countries like Vietnam. Thus, this study aims at exploring the …
ABSTRAK :rnrnThis study was carried out to investigate the factors that might be influencing internet addiction among adolescents of Mongolia and Malaysia. The major variables of the study were Family Factors, Social Factors and Internet Addiction. The participants were 264 adolescents [123 of whom were Malaysians and 141 of whom were Mongolians]. The study used structured online questionnaire.…
ABSTRAK :rnrnRevision of Law No. 25 of 1992 to Act No. 17 of 2012 on Cooperatives has a fundamental and significant change. The definition of a cooperative as a cooperative business entity into cooperative as a legal entity, carries implications for the procedures, requirements and ratification institutional establishment of cooperatives, and similar institutional treatment with other business …