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Ditemukan 1 dari pencarian Anda melalui kata kunci: subject="house of quality"
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Evaluasi Kualitas Layanan Berdasarkan House of Quality : Studi Kasus Cafe di …
Komentar Bagikan
Gandhi PawitanVivi Bunga Ratih

ABSTRAK :rnrnService quality of the restaurant operations is a focus in this paper. Two Cafe Restaurants were chosen, one as an research object - Cafe X, and other as its competitor - Cafe Y. Customer satisfaction is observed from the customer of Cafe X, and developed a House of Quality from all this data. The result showed that all of quality aspects have high importance rate which is explaine…

Edisi
Vol. 8 (2) September 2012
ISBN/ISSN
0216-1249
Deskripsi Fisik
v+96 hlm.; 17,5x25 cm
Judul Seri
-
No. Panggil
651.05 PAW j C.1