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Evaluasi Kualitas Layanan Berdasarkan House of Quality : Studi Kasus Cafe di …
ABSTRAK :rnrnService quality of the restaurant operations is a focus in this paper. Two Cafe Restaurants were chosen, one as an research object - Cafe X, and other as its competitor - Cafe Y. Customer satisfaction is observed from the customer of Cafe X, and developed a House of Quality from all this data. The result showed that all of quality aspects have high importance rate which is explaine…
- Edisi
- Vol. 8 (2) September 2012
- ISBN/ISSN
- 0216-1249
- Deskripsi Fisik
- v+96 hlm.; 17,5x25 cm
- Judul Seri
- -
- No. Panggil
- 651.05 PAW j C.1
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah